Lucky Housie

Refund Policy

Last updated: 4 August 2026

This policy explains refunds and cancellations for coin purchases on Lucky Housie. Coins are virtual, in-game credits with no monetary value and cannot be withdrawn for cash.

In short: Coins are a digital good delivered instantly. Once coins are credited to your balance, a purchase generally cannot be cancelled or refunded. If you were charged but did not receive coins, we will refund you.

1. Digital goods — delivered instantly

When your payment succeeds, coins are added to your in-game balance immediately. Because coins are consumed within the game and delivered instantly, purchases are non-cancellable and non-refundable once the coins have been credited.

2. When you are eligible for a refund

Payment charged but coins not credited — a failed or interrupted transaction where money was debited but coins did not reach your balance.
Duplicate charge — you were charged more than once for the same purchase.
Unauthorised transaction — a payment you did not authorise (subject to verification).

3. How to request a refund

Email support@luckyhousie.live within 7 days of the transaction with your registered mobile number, the transaction/order ID and date, and a short description of the issue.

4. Processing time

Approved refunds are issued to your original payment method within 5–7 business days after verification. Timelines may vary depending on your bank or payment provider.

5. Chargebacks

Please contact us first — we aim to resolve issues quickly. Accounts with fraudulent or abusive chargebacks may be suspended.

6. Contact

Email support@luckyhousie.live or call +91 70418 00977.

VeloCore Solutions · 249, Momai Residency, Umragam, Surat, Gujarat – 394130, India